Personal Information Protection for taxi88 Players

Personal Information We Collect

In the course of account registration and use of taxi88 services, we collect various categories of personal information to ensure the security, legal compliance and quality of service we provide to each player.

Information collected during registration and use of the platform includes:

• Full name as stated on your MyKad or valid identification document
• Active email address used as your username or official communication channel
• Mobile phone number for account verification and service notifications
• Date of birth for age verification purposes — players must be 21 years of age or older
• Payment method information including e-wallet account names (Touch 'n Go eWallet, DuitNow, Boost, ShopeePay) and FPX online banking details required to verify deposit and withdrawal transactions
• Betting activity records, transaction history and account login logs
• IP address, device type, web browser and other technical data collected automatically
• Additional information you provide through communications with our customer support team

Purpose of Data Collection and Processing

taxi88 only processes your personal information for legitimate and necessary purposes. Each category of data is collected on the basis of a specific need, not in excess. The main purposes for collecting your information are as follows:

• Player account management — registration, identity verification, account recovery and profile maintenance
• Processing financial transactions including deposits (minimum RM20) and withdrawals (minimum RM50) via designated methods
• Verifying bonus eligibility such as the 100% welcome bonus up to RM1,000 and the weekly VIP cashback programme
• Compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements under international licensing
• Detection and prevention of fraud, unauthorised access and activities that breach the Terms and Conditions
• Improving user experience based on usage patterns and player feedback
• Service-related communications — transaction notifications, policy updates and important notices via email or live support
• Internal analytics to improve platform performance, game quality and 24/7 support services

Sharing Information with Third Parties

taxi88 takes the responsibility of controlling the disclosure of players' personal information seriously. We do not sell or trade your personal data. However, in certain limited circumstances, information may be shared with the following third parties:

• Payment processing service providers handling transactions via Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH)
• Licensed game software providers to verify player eligibility and meet their licensing requirements
• Regulatory authorities or law enforcement agencies when required by law or a valid court order
• Third-party services that assist us with fraud detection and security controls, subject to strict confidentiality agreements
• In the event of company restructuring or acquisition — players will be informed in advance

All third parties we work with are bound by data protection agreements and may only use your information for the purposes specified in their contract with us.

Cookies and Tracking Technologies

The taxi88 platform uses cookies and similar tracking technologies to improve your browsing experience, maintain the security of your login session and analyse website performance. The types of cookies used include:

• Session cookies — required to maintain your login session while using the platform and will be deleted when you log out
• Preference cookies — store your chosen settings such as display language for ease of use
• Analytics cookies — help us understand how players interact with the website for service improvement purposes
• Security cookies — used to detect and prevent unauthorised access or fraudulent activity

You can configure your web browser to reject cookies. However, please be aware that some core functions of the taxi88 platform rely on session cookies and may be affected if cookies are fully disabled.

Data Security Measures

taxi88 applies multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or disclosure:

• Data encryption in transit using TLS/SSL protocols for all communications between your device and our servers
• Data encryption at rest in the database using robust encryption standards
• Role-based access controls — only authorised staff who require access for their duties may view sensitive information
• Continuous system monitoring to detect anomalies, intrusion attempts or suspicious activity
• Regular security audits by internal teams and independent assessors
• Clear data incident response procedures to ensure players are notified within a reasonable time should a significant data breach occur

While we make every effort, no security system is completely perfect. We encourage players to also keep their account passwords secure and not share their login information with anyone.

Player Rights Regarding Personal Data

As a registered taxi88 player, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:

• Right to access — you may request a copy of the personal information we hold about you
• Right to rectification — you can request correction of inaccurate or outdated information
• Right to erasure — in certain circumstances, you can request deletion of your personal data, subject to legal retention and responsible gambling requirements
• Right to restrict processing — you can request that we limit how we use your data
• Right to object — you can object to the processing of your data for direct marketing purposes
• Right to data portability — you can request a copy of your data in a machine-readable format

To exercise any of the above rights, please contact the taxi88 customer support team via 24/7 live chat or email us at [email protected]. We will process your request within a reasonable timeframe in accordance with our legal obligations.

Data Retention Period

taxi88 retains players' personal information for as long as your account is active or as long as necessary to provide services to you. After account closure, we will retain certain information for periods determined by legal and licensing requirements, including:

• Financial transaction records and betting history are retained to meet international licensing audit and anti-money laundering requirements
• Identity verification information (KYC) is retained for the period required by the relevant authorities
• Customer support communication logs are retained for reference and dispute resolution purposes
• Data that is no longer required after the retention period expires will be securely deleted or anonymised

Amendments to This Privacy Policy

taxi88 reserves the right to review and update this Privacy Policy from time to time to reflect changes in legislation, industry practices or the way we conduct our operations. When significant changes are made:

• The latest version will be published on this website with a new effective date
• Players will be notified via email or a notice on their account dashboard
• Continued use of the platform after the effective date of any changes is considered acceptance of the updated Privacy Policy

We encourage players to review this page periodically to stay informed about how we protect their personal information.

Contact Information for Privacy Enquiries

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

• Privacy email: [email protected]
• 24/7 live chat at taxi88.one — available in Bahasa Melayu and English
• Via the "Contact Us" section in your account dashboard after logging in

Our team will endeavour to respond to every privacy-related enquiry within a reasonable timeframe. For more complex issues, the processing time may be longer, but we will keep you updated throughout the process.